Eco X Change FAQ

What is Eco X Change?

Eco X Change is a sustainable fashion initiative dedicated to combating textile waste through a zero-waste process. We provide a convenient solution for individuals and families to responsibly clear out unwanted apparel while promoting circularity, community, and conservation.
How does the membership work?

Members select a plan that suits their needs, receive collection bags, and can schedule pickups for their unwanted clothing. Additionally, members enjoy discounts at our online boutique and in-person pop-up shops.
What items do you accept?

We accept ALL clothing in ALL conditions (even with holes and stains), though we ask that your apparel be washed before you give.

  • Men
  • Women’s 
  • Children
  • Shoes
  • Socks
  • Clean undergarments
  • Scarves
  • Sheets
  • Linens
  • Table clothes
  • Towels
  • Scrap fabric from sewists and crafters
  • Sunglasses*
  • Hats*
  • Belts, accessories, and purses*

*In ready-to-use condition 

Still not sure if we accept it? Just email us and ask! info@ecoxchangeatx.org
How do I sign up for a membership?

You can sign up for a membership here:

Become a Member

Choose the membership plan that best fits your needs, and you’ll receive your first collection bag shortly after.
What’s included in my paid membership?

As a member, you’ll play a vital role in supporting those in need while enjoying a range of exclusive benefits:

  • Empower Your Community: Your membership directly supports individuals and families in our community, ensuring your support makes a real impact.
  • Exclusive Discounts: Enjoy special savings at our online boutique and in-person pop-up events! Discover unique, sustainable fashion while saving on your favorite pieces.
  • Sustainable Living Education: Gain access to valuable resources and tips on sustainable living and style. Our educational content will inspire you to make eco-conscious choices every day.
  • Convenient On-Demand Pickups: Our hassle-free on-demand pickup service lets you give back whenever you choose, ensuring your clothing finds a new home quickly.
  • Zero-Waste Guarantee: Rest easy knowing that your donations will be circulated back into the community under our zero-waste guarantee.
What happens to my donated clothing?

Our zero-waste process involves the following:

  • Redistribution - Clothes go to neighbors in need at free mobile closet events and local non-profits. We identify specific needs to ensure organizations are not overwhelmed with donations that will not be used. 
  • Repair - holes and stains are repaired, and items are sold or redistributed
  • Reimagine - local artisans transform textile waste into one-of-a-kind designs
  • Recycle - any leftover scraps that can’t be used for clothing will be given a new purpose
  • Resale - Items are available for sale at local pop-up markets
How do I set up collections when my bag is full?

Members can schedule pickups at their convenience up to four times per year. Simply visit our website and schedule a pickup

Schedule a Pickup
Are there any fees for pickups?

Pickup services are included with your membership, so there are no additional fees to schedule a pickup!
How do you distribute clothes at no cost to neighbors?

Each month, we have a free mobile closet for our neighbors in need. We host these at community centers, food banks, and churches.  Our mobile closet runs on volunteers, so if you’d like to volunteer, please email info@ecoxchangeatx.org.
Where can I shop the EXC Collection?

We host in-person pop-up boutiques and curate a collection of our favorite pieces on our website. Follow us on Instagram to find out where we’ll be next!
How do you ensure transparency in your operations?

Eco X Change is committed to ethical practices and transparency. Members are informed about where their clothing goes and how it is reused or recycled.
Can I volunteer with Eco X Change?

Yes! We welcome community members to get involved through volunteering opportunities. Please contact us at info@ecoxchangeatx.org for more information on how to help.
How can I get involved?

You can get involved in many ways. Along with memberships and volunteer opportunities, we also partner and collaborate with local non-profits, organizations, and individuals. If you're interested in collaborating, please send us an email to info@ecoxchangeatx.org

  • Non-Profits: We work with local non-profits, donating the clothes they need when they need them.
  • Individuals: We collaborate with local artisans, organizers, and stylists on projects ranging from clothing repair and upcycling to closet organization and personal styling.
  • Organizations: If you’re an organization and would like to sponsor one of our free mobile pop-ups, we'd love to hear from you! We are also grateful to accept donations of any amount.
What does my monetary support go toward?

Your support enables us to continue transforming Austin into a hub for all things circular fashion while making the community a better place to live for everyone.  Funding goes toward:

  • The cost of sorting and washing clothing.
  • The continued development of a sustainable and long-lasting XChange Bag.
  • Infrastructure, including tools, technology, and new equipment, for our growing business.
  • Administrative costs to keep our business running.
  • Community events like our free mobile closets.

If you’re interested in helping Eco X Change fund our goals, please visit the Give page for more information.
When can I cancel my subscription?

Cancel anytime!
How can I contact Eco X Change for more questions?

For any inquiries, you can reach us via email at info@ecoxchangeatx.org.
How often will you charge me?
  • If you have an Annual Subscription, you will be charged once a year.
  • If you have a Quarterly Subscription, you will be charged $30/4 times per year.