Privacy policy

Eco X Change Privacy Policy

Last Updated: February 10, 2026

At Eco X Change, we respect your privacy as much as we respect the planet. This policy outlines how we collect, use, and protect your information when you use our website, mobile app, and doorstep collection services.

1. Information We Collect

To provide our circular service, we collect the following:

  • Personal Identifiers: Name, email address, and phone number.
  • Service Address: Your physical address is required to coordinate our doorstep pickups in Austin.
  • Payment Information: Processed securely through our third-party payment processor available via Shopify. We do not store your full credit card details on our servers.
  • App Usage Data: Information on how you interact with our platform to help us improve the scheduling experience.

2. How We Use Your Information

We use your data strictly to facilitate our circular mission:

  • Service Fulfillment: To schedule, route, and confirm your textile pickups.
  • Communication: To send service updates, impact reports (showing how much waste you’ve diverted), and occasional community news.
  • Impact Tracking: We may use anonymized, aggregated data (e.g., "Austin diverted 5,000 lbs this month") for grant reporting and community marketing.

3. Sharing Your Data

We do not sell your personal data to third parties. Period. We only share information with trusted partners necessary to run our business, such as:

  • Logistics Partners: Software that helps us optimize our pickup routes.
  • Payment Processors: To securely handle your subscription.
  • Legal Requirements: If required by law to comply with a legal process.

4. Photos and "Free Mobile Closet"

To build our community, we occasionally take photos at our Free Mobile Closet events. If you are a participant or volunteer, we will always seek verbal or written consent before using your likeness in marketing or social media.

5. Your Choices & Data Rights

You are in control of your information:

  • Access & Updates: You can update your profile and address anytime via your profile on ecoxchangeatx.org.
  • Opt-Out: You can unsubscribe from non-essential emails at any time.
  • Account Deletion: If you choose to leave the revolution, you can request that we delete your personal data. We will retain only what is legally required for tax or accounting purposes.

6. Data Security

We implement industry-standard security measures to protect your address and personal details. However, no digital platform is 100% secure. We encourage you to use strong passwords for your Eco X Change account.

7. Changes to This Policy

As we grow, we may update this policy. We will notify you of any significant changes via the email associated with your account.

Contact Us

If you have questions about your data or this policy, please reach out to us at: info@ecoxchangeatx.org